Our main objective is to enhance the fan experience through independent data collection and analysis and by developing and delivering customer service training workshops for front-line staff members and supervisors. Other services we provide include developing, executing, and analyzing fan surveys, creating and editing employee handbooks, creating fan advisory councils, and venue website review.
At GameDay Insight we objectively measure the fan experience and convey the resulting data and metrics in a prompt, meaningful, and outcome-based report and presentation. In addition, we deliver impactful customer service training sessions to your venue staff based upon proven sport-industry standards in a fun, engaging format.
Our work results in detailed, actionable reports with impactful photos, analysis, and recommendations, all geared toward improving the fan experience.
GameDay Fan Experience Audits Are…
Game Day Insight has proven to be an incredibly useful tool as we continue to strive to improve the Clemson game day experience. Brian’s training sessions with our staff help enforce the basic expectation we have for every employee that works a Clemson athletic event – fan friendly and informed. The mystery shops are an invaluable resource as well. Brian’s team of evaluators will provide a first class report with pictures that will review every aspect of your game day and provide detailed notes of every area and interaction. The feedback provided will highlight weaknesses that might have gone undetected and also validate the areas you are experiencing success. This information is key to identifying areas that need improvement and items to address with game day staff. Game Day Insight is a valuable and trusted resource for us and we look forward to continuing that relationship in the future.
Game Day Insight has provided a great service to us for several years now. We depend upon Brian and his team to provide detailed information about our game day experience. Their feedback has helped us to adjust our operations as necessary to help reach our goal of a great fan experience.”